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Welcome to Rocket.Chat Help Desk!

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Make sure you are using a supported version of Rocket.Chat before reaching out for help.

If you have not found the answer you were looking for, submit a ticket here or check our Community Support options if you are using the free version of Rocket.Chat. 

Check our SLA on the pricing page. We do not have SLA for Community tickets. 



    • Popular Articles

    • How can I change Rocket.Chat logo for my own?

      In order to change Rocket.Chat logo for your own (logo of your company), please, navigate to Administration -> Assets. There you will be able to change logo, login background and icon:  1. To change the logo (the one that is located under the chats ...
    • Where do the reported messages go?

      Rocket.Chat users can report a message if it contains unacceptable, offensive or abusive content or violates their community policies in any way.                                        Although there's no UI yet for accessing the reported messages, ...
    • I don't receive Push messages

      There are few configs that you need to attend to make your push messages to work.  If you have already made sure that your server supports SSL (check how to set it up here) and set up your Push gateway (check on the instructions here) , you will need ...
    • How can I create an announcement message in the chat?

      Question:  Is there a way to create a message that each new user, once entering the chat, will see first? (like an 'announcement' message in a Facebook group)? Solution:  1. We do have the possibility to adjust and customize the "Home" page under ...
    • How can I set up a custom domain?

      If you are on Silver or Golden plan and want to set up a custom domain, you will need to set up a CNAME DNS record for "domain_you_want" pointing to "cdns.use1.cloud.rocket.chat" (for US region) and to "cdns.euc1.cloud.rocket.chat" (for EU region) - ...