Can I use other payment method rather than credit/debit card?
No, credit/debit card is the only payment method we accept at the moment.
How can I change or remove my credit card data?
Please, note that you can not delete the card that is the only one (default one) linked to your workspace as well as you can not delete card that was charged last - in both cases you will see the error message “Can't delete last payment option”. If ...
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...
How to use Canned Responses
In this link, you can get more information about how to use this feature for our omnichannel solution.
I already canceled my subscription but was charged again.
Please, note that we charge our customers afterwards, not in advance. This means that on a particular day of each month you will be charged for the previous month of use. If, for example, you started your trial on December 1st, it expired on December ...
I already canceled my workspace but it is still in the “Cancelling” status and is accessible.
Please, note that in case you cancel your workspace in the middle of billing period it will be accessible and in the “Cancelling” status till the end of your billing period. If, for example, you are charged on the 5th of every month and decided to ...