How can I change or remove my credit card data?
Please, note that you can not delete the card that is the only one (default one) linked to your workspace as well as you can not delete card that was charged last - in both cases you will see the error message “Can't delete last payment option”.
If you need to change the card - add it as a new payment method and make it the default one (after that you will be able to delete all other cards).
If you want to remove the card information before canceling your subscription, please note that your payment data can only be deleted along with all the other data associated with your workspace. In order to request that, submit a ticket here on our Helpdesk or drop an email to email@example.com.
Can I use other payment method rather than credit/debit card?
No, credit/debit card is the only payment method we accept at the moment.
How can I change the ownership of the workspace?
If you need to grant the ownership of your workspace to another person or to change the primary email of your workspace - submit a ticket here on our Helpdesk or drop us an email to firstname.lastname@example.org with the respective request. NOTE: ticket ...
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...
How can I change Rocket.Chat logo for my own?
In order to change Rocket.Chat logo for your own (logo of your company), please, navigate to Administration -> Assets. There you will be able to change logo, login background and icon: 1. To change the logo (the one that is located under the chats ...
How to change workspace region?
Region is defined upon creation. Please, note that customers can not migrate their instances between regions on their own. This process involves manual work required by Rocket.Chat Cloud team. If you need to switch region - submit a ticket or drop an ...