How can I change the ownership of the workspace?
If you need to grant the ownership of your workspace to another person or to change the primary email of your workspace - submit a ticket here on our Helpdesk or drop us an email to email@example.com with the respective request.
NOTE: ticket should be submitted from the admin email address (the email address the workspace is registered under) and should contain the email address the ownership should be granted to/the email address it (admin one) should be changed to.
How can I change or remove my credit card data?
Please, note that you can not delete the card that is the only one (default one) linked to your workspace as well as you can not delete card that was charged last - in both cases you will see the error message “Can't delete last payment option”. If ...
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...
How to change workspace region?
Region is defined upon creation. Please, note that customers can not migrate their instances between regions on their own. This process involves manual work required by Rocket.Chat Cloud team. If you need to switch region - submit a ticket or drop an ...
I already canceled my workspace but it is still in the “Cancelling” status and is accessible.
Please, note that in case you cancel your workspace in the middle of billing period it will be accessible and in the “Cancelling” status till the end of your billing period. If, for example, you are charged on the 5th of every month and decided to ...
How can I create one more workspace with the same Cloud account?
Please, note that this can only be done by our Cloud engineers. If you want to create an additional workspace - submit a ticket here on our Helpdesk or drop us a letter at firstname.lastname@example.org - include workspace address you would like and the plan. ...