How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit card is the only payment method we accept at the moment).
After this, please submit a ticket or drop an email to firstname.lastname@example.org
with the request to reactivate your workspace.
I already canceled my workspace but it is still in the “Cancelling” status and is accessible.
Please, note that in case you cancel your workspace in the middle of billing period it will be accessible and in the “Cancelling” status till the end of your billing period. If, for example, you are charged on the 5th of every month and decided to ...
How can I change the ownership of the workspace?
If you need to grant the ownership of your workspace to another person or to change the primary email of your workspace - submit a ticket here on our Helpdesk or drop us an email to email@example.com with the respective request. NOTE: ticket ...
How can I create one more workspace with the same Cloud account?
Please, note that this can only be done by our Cloud engineers. If you want to create an additional workspace - submit a ticket here on our Helpdesk or drop us a letter at firstname.lastname@example.org - include workspace address you would like and the plan. ...
I already canceled my subscription but was charged again.
Please, note that we charge our customers afterwards, not in advance. This means that on a particular day of each month you will be charged for the previous month of use. If, for example, you started your trial on December 1st, it expired on December ...
How to change workspace region?
Region is defined upon creation. Please, note that customers can not migrate their instances between regions on their own. This process involves manual work required by Rocket.Chat Cloud team. If you need to switch region - submit a ticket or drop an ...