How can I set up a custom domain?
If you are on Silver or Golden plan and want to set up a custom domain, you will need to set up a CNAME DNS record for "domain_you_want" pointing to "cdns.use1.cloud.rocket.chat" (for US region) and to "cdns.euc1.cloud.rocket.chat" (for EU region) - once done, let us know via submitting a ticket here on our Helpdesk or dropping us an email to email@example.com and our Cloud engineers will configure your instance accordingly.
NOTE: custom domains are available on trials as well.
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...
I already canceled my subscription but was charged again.
Please, note that we charge our customers afterwards, not in advance. This means that on a particular day of each month you will be charged for the previous month of use. If, for example, you started your trial on December 1st, it expired on December ...
I don't receive Push messages
There are few configs that you need to attend to make your push messages to work. If you have already made sure that your server supports SSL (check how to set it up here) and set up your Push gateway (check on the instructions here) , you will need ...
What is the difference between Self-Managed and Cloud-based in terms of cost and learning curve?
The reason why you will find a difference in pricing between cloud and self managed is because the first one implies costs for our infrastructure so that we can grant you an excellent cloud service to host your data/information.Regarding the learning ...