How do I cancel my cloud subscription?
If you want to end your subscription, please note that it can be done only by the workspace administrator in your Cloud Console (cloud.rocket.chat) : navigate to Workspaces -> click on the three dots at the end of the correspondent workspace line -> select Cancel.
This will stop your subscription and hibernate your server (your server will still exist in case you want to get back to Rocket.Chat later).
If you need a database dump or if you want to permanently delete your workspace and all the data associated with it - submit a ticket here on our Helpdesk or drop an email to firstname.lastname@example.org with the respective request.
I already canceled my subscription but was charged again.
Please, note that we charge our customers afterwards, not in advance. This means that on a particular day of each month you will be charged for the previous month of use. If, for example, you started your trial on December 1st, it expired on December ...
I already canceled my workspace but it is still in the “Cancelling” status and is accessible.
Please, note that in case you cancel your workspace in the middle of billing period it will be accessible and in the “Cancelling” status till the end of your billing period. If, for example, you are charged on the 5th of every month and decided to ...
How can I create one more workspace with the same Cloud account?
Please, note that this can only be done by our Cloud engineers. If you want to create an additional workspace - submit a ticket here on our Helpdesk or drop us a letter at email@example.com - include workspace address you would like and the plan. ...
What is the difference between Self-Managed and Cloud-based in terms of cost and learning curve?
The reason why you will find a difference in pricing between cloud and self managed is because the first one implies costs for our infrastructure so that we can grant you an excellent cloud service to host your data/information.Regarding the learning ...
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...