I already canceled my subscription but was charged again.
Please, note that we charge our customers afterwards, not in advance. This means that on a particular day of each month you will be charged for the previous month of use.
If, for example, you started your trial on December 1st, it expired on December 15th and your subscription was automatically continued (you added payment method before trial expired) - on January 15th you will receive an invoice for the previous month (December 15th - January 15th).
I already canceled my workspace but it is still in the “Cancelling” status and is accessible.
Please, note that in case you cancel your workspace in the middle of billing period it will be accessible and in the “Cancelling” status till the end of your billing period. If, for example, you are charged on the 5th of every month and decided to ...
How do I cancel my cloud subscription?
If you want to end your subscription, please note that it can be done only by the workspace administrator in your Cloud Console (cloud.rocket.chat) : navigate to Workspaces -> click on the three dots at the end of the correspondent workspace line -> ...
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...
How can I change the ownership of the workspace?
If you need to grant the ownership of your workspace to another person or to change the primary email of your workspace - submit a ticket here on our Helpdesk or drop us an email to firstname.lastname@example.org with the respective request. NOTE: ticket ...
How can I create one more workspace with the same Cloud account?
Please, note that this can only be done by our Cloud engineers. If you want to create an additional workspace - submit a ticket here on our Helpdesk or drop us a letter at email@example.com - include workspace address you would like and the plan. ...