Mobile apps version 4.1.0 are logging me out or operating super slow
If you are on official Rocket.Chat application version 4.1.0 and older, and you happen to have issues with access (the app logs you out) or response time (the app does not synchronise the channel history or it takes longer than 10 second to load/send the messages), please consider subscribing to beta-testing on Google Play Market and TestFlight on App Store.
This will update your current Rocket.Chat app with the current beta version (4.2.0), that does not have any reported issues with connection or response time.
Please make sure to report the unwanted app behaviour if the issues persist in the beta versions for you.
We are currently investigating the problems that our community is complaining about, but we can not reproduce them on our environment so far.
You can help us find the culprit by submitting efficient reports to email@example.com
or by using the in-app report button. The more information we have about the issues you are having, the better.
Please read how to report mobile apps issues here
Thank you for your support!
Reporting issues with Rocket.Chat mobile app
Our mobile applications provide a lot of functionality, and its performance depends a lot on configurations made both on the server side and in the Admin UI. If you face any difficulty with the mobile app usage, please consider checking your ...
Error: Outdated Server
App behavior: you are trying to connect to your server, but the following error message pops up: Oops! The server you're trying to connect is using a version that's not supported by the app anymore: (your server version). We require version 0.70.0. ...
I don't receive Push messages
There are few configs that you need to attend to make your push messages to work. If you have already made sure that your server supports SSL (check how to set it up here) and set up your Push gateway (check on the instructions here) , you will need ...
Snaps to Docker migration for Enterprise license
Rocket.Chat only provides Enterprise license keys for Docker installation, so far. If you have deployed Rocket.Chat using Snaps, here's as short guide for you on how to migrate. To install the Enterprise version using the data you have already on ...
How can I create an announcement message in the chat?
Question: Is there a way to create a message that each new user, once entering the chat, will see first? (like an 'announcement' message in a Facebook group)? Solution: 1. We do have the possibility to adjust and customize the "Home" page under ...