What is the difference between Self-Managed and Cloud-based in terms of cost and learning curve?
The reason why you will find a difference in pricing between cloud and self managed is because the first one implies costs for our infrastructure so that we can grant you an excellent cloud service to host your data/information.
Regarding the learning curve, the cloud hosting option have a much faster and easier learning curve, since we are responsible for all updates, issues and development of new features.
Understanding your business and needs, I will suggest you to access our Cloud Trial using the link below:
How can I create one more workspace with the same Cloud account?
Please, note that this can only be done by our Cloud engineers. If you want to create an additional workspace - submit a ticket here on our Helpdesk or drop us a letter at firstname.lastname@example.org - include workspace address you would like and the plan. ...
How do I cancel my cloud subscription?
If you want to end your subscription, please note that it can be done only by the workspace administrator in your Cloud Console (cloud.rocket.chat) : navigate to Workspaces -> click on the three dots at the end of the correspondent workspace line -> ...
Shared or Dedicated Conferencing Server
It means a stand-alone video Jitsi server. This is one of the features also listed on Gold for Cloud. On Self-managed we can give them to stand up a video Jitsi server somewhere. ...
Error: Outdated Server
App behavior: you are trying to connect to your server, but the following error message pops up: Oops! The server you're trying to connect is using a version that's not supported by the app anymore: (your server version). We require version 0.70.0. ...
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...