What is the difference between Self-Managed and Cloud-based in terms of cost and learning curve?
The reason why you will find a difference in pricing between cloud and self managed is because the first one implies costs for our infrastructure so that we can grant you an excellent cloud service to host your data/information.
Regarding the learning curve, the cloud hosting option have a much faster and easier learning curve, since we are responsible for all updates, issues and development of new features.
Understanding your business and needs, I will suggest you to access our Cloud Trial using the link below:
How can I create one more workspace with the same Cloud account?
Please, note that this can only be done by our Cloud engineers. If you want to create an additional workspace - submit a ticket here on our Helpdesk or drop us a letter at firstname.lastname@example.org - include workspace address you would like and the plan. ...
How do I cancel my cloud subscription?
If you want to end your subscription, please note that it can be done only by the workspace administrator in your Cloud Console (cloud.rocket.chat) : navigate to Workspaces -> click on the three dots at the end of the correspondent workspace line -> ...
How can I reactivate my workspace after trial expired?
If your trial expired and you didn’t manage to add your payment method to continue subscription, navigate to Payment methods in your Cloud Console (cloud.rocket.chat) -> click on Add payment method (top right corner) to add your card (credit/debit ...
How to change workspace region?
Region is defined upon creation. Please, note that customers can not migrate their instances between regions on their own. This process involves manual work required by Rocket.Chat Cloud team. If you need to switch region - submit a ticket or drop an ...
How can I set up a custom domain?
If you are on Silver or Golden plan and want to set up a custom domain, you will need to set up a CNAME DNS record for "domain_you_want" pointing to "cdns.use1.cloud.rocket.chat" (for US region) and to "cdns.euc1.cloud.rocket.chat" (for EU region) - ...